Terms & Conditions

These Terms & Conditions govern your access to and use of depothollowly.christmas and any purchases made through it. By using our website or placing an order, you agree to these terms.

1. About Us

The website is operated by Depothollowly LLC, 14 Pinecrest Depot Lane, Asheville, NC 28801, United States. Contact us at [email protected].

2. Orders & Acceptance

Your order constitutes an offer to purchase. A contract is formed only when we send you a confirmation of dispatch. We reserve the right to decline or cancel any order, for example where an item is unavailable or a pricing error has occurred.

3. Pricing & Payment

All prices are shown in US dollars and, where applicable, exclude taxes and shipping, which are calculated at checkout. Payment must be received in full before dispatch. We accept major credit cards and approved digital payment methods.

4. Handmade Products

Our items are made by hand. Natural variations in colour, texture, patina, and dimension are inherent characteristics of artisanal craftsmanship and are not defects.

5. Availability

Collections are produced in limited quantities. We make reasonable efforts to keep stock information accurate but do not guarantee availability of any item.

6. Shipping & Returns

Delivery and returns are governed by our Shipping & Return Policy, which forms part of these terms.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Depothollowly LLC or its licensors and is protected by intellectual property laws. You may not reproduce or exploit it without our written permission.

8. Acceptable Use

You agree not to misuse the website, attempt unauthorised access, or engage in any activity that could damage, disable, or impair its operation or security.

9. Limitation of Liability

To the fullest extent permitted by law, Depothollowly LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Warranties & Consumer Rights

Nothing in these terms affects your statutory consumer rights. We warrant that goods will be as described and of satisfactory quality.

11. Governing Law

These terms are governed by the laws of the State of North Carolina, United States, without regard to conflict-of-law principles. Applicable mandatory consumer protection laws of your country of residence remain unaffected.

12. Changes to These Terms

We may amend these terms from time to time. The version in force at the time of your order applies to that order.

Last Updated: July 2026